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Shipping Policy

Products will be shipped once your payment is confirmed, and it will be shipping to an address designated by the purchaser. Shipping addresses may not be changed after the products have been shipped out. If you are in need to update the shipping address during transit, you will be responsible for any additional cost for this procedure. A tracking number will be provided to you and it will be your responsibility for filing any claims with carriers or Life Nutrition Co. Ltd. for damaged and/or lost shipments.

 

U.S. and International (We ship globally except China, Hong Kong, Macau and Taiwan, please contact us for local retail and distributors)

Location Shipping Method Shipping Fee
Net Order Amount (USD)
Delivery Time*
    Less than $50  $50 or above  Business days
United States  Local courier service $6 Free  2-3
Other countries EMS $6 Free  3-7

 

Products will be shipped from our warehouses that are located in USA or in Hong Kong. Please rest assured that all of our products are manufactured in the USA and comply with the highest NSF International Certified Current Good Manufacturing Practice (cGMP) standards.

Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. LIFE™ Nutrition has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

  

Expected Delivery Time
*Please notes that these are just estimates. LIFE™ Nutrition does not guarantee the arrival time of the package.
*International orders may be subject to customs clearance procedures that can cause additional charges and delays in delivery.

 

Tracking Informatiom 
Once your package is shipped, you will receive a confirmation email of your package’s tracking number, otherwise please login to your account at www.LifeNutrition.com. If you have any questions regarding your tracking information please email us at hello@lifenutrition.com along with your name and order number, our customer service team will get back to you within 48 hours.


Expedite Shipping 
If you would like to receive your package faster, please contact our customer service team through email right before you place an order. Depending on your location, our team member can assist you by getting a quote from our shipping carrier. Customer is responsible for the additional cost of the expedited shipping. Please contact our customer service team for assistance before placing an order.


Undeliverable Package(s) 
Sometimes packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be receiving a refund for the product (exclude shipping charges). We are unable to re-ship any undeliverable package that was returned to us. If you would still like to purchase the items, you are welcome to place a new order on our website. We recommend that you try using a different shipping address if you have one or otherwise, if you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from estimated delivery date, please email us at hello@lifenutrition.com

 

Damage during Transit 
If you discover that your product is damaged during transit, please contact our customer service team at hello@lifenutrition.com
. Along please provide your order number, contact information (name, phone number and address) as well as a digital picture of the damaged package and product. We can either issue a full refund (including shipping) or send out another replacement (free of charge) to you.

 

 


Return & Refund

100% Customer Satisfaction Guaranteed
If you are not satisfied with our products whether it is opened or not, you can request for a replacement or refund within 30 days of purchase.  Before returning any products, please contact us via email at hello@lifenutrition.com along with your order number, name, contact information name, phone number and address), and reason for why the purchased item is not satisfactory. Our customer service team will assist you in the returning process. However, the shipping for any return products will be at customer’s expense. Please be noted that 7-10 business days are needed for funds to be deposit back to your account after products is received. Our customer service team members will give further instructions to you.



Frequently Asked Questions

Account Related Questions
Q: How can I change the email address on my account?

Please login to your LIFE™ Nutrition member’s account. Once you reach your account dashboard, please click “Edit” which is under “Contact Information” and you will be able to change your email address.


Q: How can I change my account password?

Please login to your LIFE™ Nutrition member’s account. Once you reach to your account dashboard, please click “Edit” which is under “Contact Information” and “check” on the box that says Change password. You will able to enter a new password. Please note that you’ll need to validate your current password in order to change your password.


Q: I have forgotten my password. How can I get a new one? 

Please go to account tab on top right corner of the page, once you are on the customer login page please click on the “forgot your password” link. You will be directed to enter your email address and we will send you a temporary password. You can reset your password through the link provided in the email.


Products

Q: How do I know when a product will be back in stock?

Please don’t hesitate to contact our customer service team to check for product availability.


Q: Can I return a product I received?

Yes please refer to our refund and exchange policy here.


Q: How do I know if the products you sell are fresh?

Our products contain natural ingredients which may result in color variation. However, you may find the batch number and expiry dates on bottom of bottle. And please store the products under cool dry place to prevent from deterioration due to heat and moisture.


Q: Can I suggest a product for you to carry?

You are more than welcome to send us an your suggestions and feedbacks to hello@lifenutrition.com.


Q: How do I find out if a particular product is compatible with my medication?

We strongly encourage that you consult with your healthcare professional before taking any dietary or nutritional supplements.

 

Payment Method

Q: Can I deposit funds from bank account? 

Unfortunately we do not have this option. 


Q: What other form of payment method does LIFE™ Nutrition accept? 

PayPal is the only payment option at the moment, but you can still process your credit card payment through PayPal without having to create a PayPal account. 

 

Orders

Q: Where should I enter promotion/coupon code?
When you are on the “checkout” page, there is a box where you can enter your coupon code. Remember to click “Apply Coupon” after you have entered the code.


Q: Where can I order LIFE™ Nutrition products?

LIFE™ Nutrition can only be ordered on our web store.


Q: How can I change/update the credit card used for my orders?

LIFE™ Nutrition does not store any credit card information. Customers need to enter their credit card information every time of their purchase.


Q: I just placed my order; can I make changes to it?

Please notify our customer service team immediately for any changes to your order. You can email us at hello@lifenutrition.com.


Q: Can I cancel an order?

You may cancel your order within 24 hours after placing it. However, if the package is shipped out then we will not be able to cancel the order. You will have to receive the package and send it back to us at your own cost.
 

Q: Where can I check the status of my order?

Please login to your account, once you login please look for “My Orders” on the navigation bar on your left. You will be able to pull up your recent order and view your status.

 

Q: How can I change my shipping address?

If you would like to change (add/edit) your address, please login to your account and you can click “edit address” tab under “Address Book” for amendments.


Q: Can I have a shipping address that is separate from billing address?

Yes, you can separate billing and shipping address in your address book.

 

Q: Do you sell wholesale?

Please send your inquiry to hello@lifenutrition.com for further information regarding your request. Please submit your contact information including your name, phone number, and mailing address.


Q: Is it safe to put my credit card online? 

Yes, we will not share, rent or disclose any personal information to others. We also use sophisticated encryption technology and secure server to keep your personal information safe. 


Q: How long should I expect my package to arrive?

Please refer to our shipping policy.